Course curriculum

    1. What Are Soft Skills?

    2. The Value of Emotional Intelligence

    1. Defining Your Values

    2. Building Your Self Esteem

    3. Identifying Your Stressors

    1. Understanding Non-verbal Communication

    2. Practicing Active Listening

    3. Building Effective Relationships

    1. Identifying Conflict Triggers

    2. Analysing Conflict Dynamics

    3. Understanding Conflict Styles

    4. Strategies for Resolving Conflict

    1. Defining Assertiveness

    2. Developing Assertiveness Skills

    3. Maintaining Professionalism

    4. Putting Soft Skills Into Action

    1. Understanding non-verbal cues

    2. Analysing Facial Expressions

    3. Identifying Tone

    4. Body Language

    5. Gestures and Posture

    6. Adapting to Different Social Norms

About this course

  • Free
  • 23 lessons
  • 1.5 hours of video content

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