Course curriculum

    1. Understanding the Causes of Conflict

    2. Types of Conflict

    3. Assessing Emotional Context

    1. Determining the Best Course of Action

    2. Discovering Compromises

    3. Managing Aggression and Passive-Aggression

    4. Verbal De-escalation Techniques

    1. Practicing Active Listening

    2. Developing a Strategic Communication Plan

    3. Understanding Conflict in the Workplace

    1. Preparing for Difficult Conversations

    2. Managing Difficult Emotions

    3. Maintaining a Positive, Solution-Oriented Outlook

    1. Understanding Professional Boundaries

    2. Remaining Objective

    3. Developing Professional Etiquette

    1. Understanding Cultural and Organisational Differences

    2. Identifying Sources of Conflict

    3. Understanding the Power of Respect and Collaboration

    4. Understanding the Role of Negotiation

About this course

  • Free
  • 23 lessons
  • 1.5 hours of video content

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