Course curriculum

    1. Overview of Communication Skills

    2. Learning outcomes

    3. Communication Strategies for the Workplace

    1. How to Improve Your Communication Skills

    2. The Value of Listening

    3. Non-verbal Listening Skills

    4. Being Assertive

    1. Conversation Fundamentals

    2. Constructive Conversation Techniques

    3. Adapting your Message

    4. Building Rapport

    1. Business Writing and Structuring your Message

    2. Power of Words

    3. Paraphrasing and constructing documents

    4. Email Communication

    5. Presentations and meetings

    6. Networking

    1. The Principles of Group Communication

    2. Creating an Open Dialogue

    3. Leading Group Discussions

    1. Engage in Healthy Debates

    2. Identify Cultural Differences

    3. How to work with a poor communicator

    4. How to Deal With Poor Communication In the Workplace

About this course

  • Free
  • 25 lessons
  • 2 hours of video content

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